The Enrollment Services Specialist position is responsible for providing admissions advising and enrollment services related to admissions, registration, records, and financial aid to prospective, new, and current students at Pikes Peak State College. This position is assigned a caseload of newly admitted students. Enrollment Specialists work with admitted students to provide detailed information about and help with the enrollment process, academic programs offered at the college, and work with students to complete the steps to enrollment.

Ability to work a flexible schedule including evenings and weekends to accommodate programming and outreach needs.

Willingness and ability to work at four main PPSC locations (Centennial Campus, CHES, Downtown Campus, Rampart Range Campus), and throughout the Pikes Peak region for recruitment purposes.

Reports to: Assistant Director 

Minimum Qualifications

• Completed Bachelor's degree from a regionally accredited institution OR completed Associate’s degree with two years of professional level experience performing similar duties to those described for this position OR four years of professional level experience performing similar duties to those described for this position.
• One year of professional level experience in admissions, enrollment, or other student services areas.

Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge.  Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications

• Two or more years of professional level experience in admissions, enrollment, or other student services areas.
• Demonstrated experience working directly with students in a student services setting. 
• Ability to read, write, and speak fluent Spanish.

For full consideration, all application materials must be received by 4:00 p.m. on October 2, 2024.  Applications accepted until position is filled.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Visa support is not available for this position.

Application Instructions:  Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

• Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
• Resume - Reflect experience, education, knowledge, skills, and abilities.  
• Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
• Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.

This position may be eligible for a variety of employee benefits.  Pikes Peak State College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.

Note: Prior submission of application materials will not be considered.

Essential Functions  

Admissions Advising Case Management The Enrollment Services Specialist manages a caseload of admitted students to advise them through enrollment processes and procedures to include: completing financial aid, paying tuition, setting up refund options, resolving issues related to residency, applying for and authorizing COF, using student-facing enrollment software, setting up student email, first term registration, and connecting students with their care network for long-term degree planning and support. The position conducts pro-active outreach via text, email, and phone to incoming students and is a resource for students throughout the enrollment process. Admissions advising sessions include conducting individual and group appointments as well as other enrollment programming/workshops to assist and empower students to successfully complete the enrollment process. Tracking interactions and reporting on outcomes are essential to quality case management.

Enrollment Advising The Enrollment Services Specialist provides high quality customer service to prospective, new, and current students; as well as PPCC faculty, staff, and the general public on all aspects of the enrollment process. The role provides direct service to students to determine the student’s needs, provide the service that meets their needs, or refers the student to the appropriate person or department. This position collaborates with faculty and staff to support ensure that changes in other areas of the college are reflected in the services provided to students in Enrollment Services. Enrollment Specialists provide comprehensive and detailed guidance for second level issues for Admissions, Recruitment, and Enrollment Services related questions as well as anything related to registering for classes. This includes but is not limited to questions/issues regarding: the admissions application, applying to the college, residency status, registration holds, the financial aid and scholarship processes, the enrollment process, cost of attendance, etc. Last exemption 2019

Prospective Students Admissions Advising Advise prospective students and their families to identify academic and career areas of interest, how those interests fit into an academic program at PPSC, assist them with applying to PPSC, resolving residency questions, applying for financial aid, and understanding the placement and registration process.

Document Processing Process student files and other documents received in support of helping students complete the enrollment process. Participate in quality control processes and procedures to ensure and improve document processing.

Additional Duties Establish and maintain notary license and notarize documents as necessary. Establish, measure, and provide regular reports related to supporting enrollment goals and operations. Participates in Admissions, Recruitment, and Enrollment activities. Serves on college-wide teams and committees as requested. Attends pertinent professional development workshops/conferences. Performs other duties and projects as assigned.

General Duties, Skills, Knowledge, and Abilities

• Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
• Familiarity with student services in higher education, with an emphasis on services for new college students.
• Ability to provide high-level customer service with individuals and groups.
• Demonstrated oral and written communication skills, interpersonal and organizational skills, and public speaking and presentation skills.
• Work well independently and with a team.
• Demonstrated ability to network and build professional relationships with students, staff, faculty, and community members.
• Knowledge of college processes, academic programs, and relevant state and federal policies and regulations. • Experience developing traditional or web-based programming materials for presentations, events, workshops, etc.
• Knowledge of career assessments.
• Knowledge of current labor market trends and career information resources.
• Knowledge of Colorado residency classification law, policies, and procedures.
• Knowledge of federal financial aid processes and procedures.
• Demonstrated experience with student information systems and customer relationship management systems.
• Daily proficiency in Microsoft Office applications, including the ability to design, create, and maintain forms, reference materials, databases, and training resources.
• Proficiency with social media and messaging applications.

This job description reflects Pikes Peak State College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   

EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.